Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. but I can't. I am really fed up. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. We would like to show you a description here but the site won’t allow us. 09/11/23 18:12. Do you agree with Yodel's 4-star rating? Check out what 487,613 people have written so far, and share your own experience. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Welcome to our community forums and thank you for your first posts. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. Really disappointed, when I goo. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Absolutely crap service. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). I have a Collect+ at a local shop from Virgin next week but nothing on the Virgin Media web site about this. Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. on 21-11-2022 15:03. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. on 16-09-2022 08:23. I've received no communication from virgin addressing this, in fact both of the. Options. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Received email on the 19/7/21 to advise my ord. Open the Netflix app on your Virgin TV box and select the Netflix banner. So I went outside my house no package,. QuickStart, set up and connections. FREE Virgin Media Returns | Collect+ delivered by Yodel. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. I don’t know what to do, each party is putting the blame on the other and I’m the paying. We would like to show you a description here but the site won’t allow us. “It’s with the correct team” My phone was stolen by Yodel on Saturday. In response to Zach_R. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). As you can see from the above, they don’t have any record of any parcels due for my address. Security matters. Lee1981. the delivery itself is completely legit and all in my name. Some of you may already be aware of this company. Stay safe online. It didn't arrive and the next. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I tried to contact Yodel customer service. Hi, Dave, I am having the same problem…my new equipment was supposed to be delivered on Monday by Yodel…. Global Media Limited Postal Address and Map for A. SpeedWe would like to show you a description here but the site won’t allow us. Yodel’s Customer Service number is 0344 755 0117. We can understand the inconvenience caused to your day and want to best help. This will be a few weeks in advance so you'll have. So far, the order has been stolen by Yodel’s driver. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoClick & Collect with Yodel is easy. Sign in . I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. Networking and WiFi. In this conversation. Good afternoon. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. I had my new gig broadband setup a couple of weeks back with a new Hub 5. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. How to track a home delivery. From £ 38 a month. Just have to wait and see. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. But this was before we were due to move in - so when Yodel gave m. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. BlueLou. and delivery tracking information. “@JamesBrennan_ Hi James, you would usually receive a text or email from Yodel confirming the tracking details for your delivery. Hi, I ordered a iphone 11 contract, phone arrived and went about contacting O2 for code. Virgin Media. . Yesterday it was showing for delivery, today if I hadn’t. As long as you have the tracking number if Virgin Media contact you, there is nothing to worry about as it is up to Yodel to locate the parcel as they have lost it not. I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Browse Virgin Media Virgin Media Community. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. A new secure password will be generated for you. Options. If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. Have been 3 hours on chat waiting for a human to contact me, with no success. When he arrived home one day he noticed a note in the letterbox from Yodel. Watch out Samsung!We would like to show you a description here but the site won’t allow us. not to me. Deal. " I haven't had anything from Yodel, no order confirmation, no tracking information, not a peep. If you’re not offered QuickStart or would rather have your. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Any help? - 5120948Hi there Bradley2, Thanks for your post and welcome to the community. Archived post. Now I have. Sign in . Yodel tracking say equipment still en route to Virgin 3 weeks after equipment dropped off. We would like to show you a description here but the site won’t allow us. r/britishproblems•. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Account - Cable. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. Zavvi. 10/11/23 15:13. No still no tracking number. If you have a Green Yodel calling card: Please text or call the driver on their mobile number, which will. We can understand the inconvenience caused to your day and want to best help. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. i. Options. I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. Sorry to hear you have been having issues with your Yodel delivery. Global Media Limited: Website for A. . Browse Virgin Media Virgin Media. Just received my second hub 4 this morning installed taken the old one back to post to yodel been of for a few hours then starts doing the - 5251572. . Virgin Media 8T6P52727515A961 Returned to Virgin Media Returned My parcel's journey + 19/09/23 06:23. “@virginmedia Yes. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. After all the years I had using virgin broadband I never had one complaint, would always recommend the consistency of speed and zero. Options. There are now several posts on here about this scam which has happened to me in the last week. on 28-03-2023 08:11. Simply ring our friendly customer service team. I returned the virgin media packaging but they give me a bill in Managing Your Account - Cable Saturday; Balance on Virgin influencing my credit score since a renewal 2019. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. She called back and left a voicemail confirming that it was booked in and would be. If you didn't arrange your return through the app, you can find. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. and delivery tracking information. Not in? No worries: Yodel will leave a card explaining how to reschedule. To whom is May concern. Make sure your TV and your box are switched on. Simply select the track your parcel link in the email and enter the code to get the latest update. Yes - of course. I haven’t ordered a phone and have never had a contract with Virgin. I have looked everywhere. 09/11/23 11:22. Received into MITCHAM DEPOT. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. The items were not ordered or paid for by me. Asked webchat today, and was advised I would be giv. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. Home Phone. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. Quote & Book. Virgin Media;. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. As in the title. Hub 3 stuck at Yodel. on 16-03-2023 19:38. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. . . Most QuickStart kits have just 6 cables, connectors and powerlines to. I received a Yodel delivery of an iphone 14 pro max along with an Apple Watch. The earliest date for someone to pick up the hub was around 20th January. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. This communication will. Click on the brands below or scroll down to the handy brand finder. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. Pretty standard, right? Well, the freeholders didn't like this and one day cut all the cables with zero notice. Virgin mobile - yodel delivered me some one elses parcel wow. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. on 12-11-2022 20:05. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. This unfortunately did not happen again. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. We would like to show you a description here but the site won’t allow us. Apparently the tag could be damaged or missing and they can't find the parcel. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. not to me. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. PER MONTH. God help anyone waiting for a delivery from yodel. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. Virgin Media deliver their routers via Yodel. Thousands of Yodel stores nationwide. - Keep all your orders in one place. We could not find the parcel anywhere near the house at all. I'm moving into a new place and the only information I've recieved is. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. Global Media Limited - Phone number All directors of A. Entertain me; Broadband Deals. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. We would like to show you a description here but the site won’t allow us. Horrible, they treat customers like you own them something. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. We wouldn't be able to advise directly on the information provided by Yodel, as this. Chris_W1. Yodel stole my parcel. Your Virgin Media return En route. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Security matters. There is no accompanying documentation indicating who the retailer is or who ordered it but a virgin mobile Sim. For queries on delivery charges from online retailers please contact the retailer directly. Yes, Virgin Media returns in the UK are completely free. My parcel with a hub 4 was supposed to be delivered on Tuesday. I called within 14 days to cancel the contract so no problem there, ive been reasured the contra. I've called the sales team and I think they're going to try to have it resolved today. In response to maubarreira88. We would like to show you a description here but the site won’t allow us. I booked this. QuickStart, set up and connections. So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. The number 07480 632098 has been looked up 4,600 times, leading to 24 user comments that have helped form a clearer picture. Account - Cable. Delivery of Wi-Fi pod was told by virgin it would be with me on Saturday 28th may now 31st may and yodel are giving lame excuses for late delivery by saying item was sent to wrong depot on to them again this morning 31st and still no delivery date…starting to regret signing up for another 18 month c. " Not sure if genuine. Switched On Families. Yodel returned to sender. Stream from Virgin Media. Yodel stole my parcel. Let us know how it goes. He assisted me with that but not beyond that. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Account - Mobile. I would like to know if i can rearrange delivery or cancel the order. Compare TV, broadband and phone; Oomph bundlesMy Virgin Media makes managing your account easier with all your information in one place. We would like to show you a description here but the site won’t allow us. A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. I called virgin and they said to contact - 5105152 - 2Virgin Media . Re: Virgin parcel scam. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Why Virgin Media still use Yodel as a delivery partner I don't know. on 30-05-2023 13:29. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. £8p/m extra or included with Gig1 or Volt. Main menu; Bundles. Sports Direct. PER MONTH. On our wavelength. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. O2 shop or local council recycle yard. Have checked junk/spam folder as well but nothing. Very. From £ 38 a month 18 month contract Check it out. Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. ordered a new phone, yodel haven't delivered and no proof of postage. - Create and view a Collect+ account. Parcels returned to the retailer within 72 hours. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. however, today I received an email with a document stating I have accepted an offer of £223 for my old phone and I still owe £440 after I did the early bird upgrade, I've never received. Despatched from BOREHAMWOOD DEPOT. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. 07480632098. I have ordered and received parcels through these couriers in between this debacle since cancelling my broadband contract with yourselves. Processed at National Hub. Because it was shittly designed, the people in the. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Browse Virgin Media Virgin Media Community. Virgin Mobile. Really disappointed, when I goo. I don't work for Virgin Media. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. Arrowmunda. 2 Kudos. Forum Team In response to. To date not had any communication from Virgin Media chasing return of equipment. 4K compatible TV/device required to watch Ultra HD. I'm sorry to hear about the issue you're having with the returns kit. 5 years ago: its virgin media. Manage Your Account. Once it is, you'll receive a letter/email advising you of the date we're moving you over. 44pm and the parcel. Expecting delivery of router today but Virgin Media have not. 3 years ago: Text message from Virgin about a scheduled delivery. wonkydragon. Forum; Apps. Hi , Thank you for your post and update on this I am so glad you have your new phone. Firstly, head to our tracking page and check the date your parcel is due to be delivered. I would be grateful for any advice on the best way to proceed. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Hub 3 stuck at Yodel. Virgin Media - please listen. . 5 million in 2020. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. A number of queries can be addressed by the automated assistant, which will point you. Yodel, a VM's designated courier, thinks the parcel has arrived but fails to update the parcel tracking. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). We would like to show you a description here but the site won’t allow us. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. Two different men tried to retrieve the parcel from me but I. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. We would like to show you a description here but the site won’t allow us. Zavvi. I spent hours trying to get some info ou. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. . My Virgin Media App. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. (England) I bought a mobile on contract from virgin media. I’ve called Virgin Media and they have launched an investigation with Yodel. But if the box is truly lost, wouldn’t it be eas. Although this question has appeared before the answers vary and I need definitive advice. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Stay safe online. Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. We would like to show you a description here but the site won’t allow us. When nothing arrived I phoned and di. It is the returned hub that has gone missing on its way back to virgin. Options. . 00 guaranteed… Thanks for reaching out to us regarding your issue. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. 15 Comments. We would like to show you a description here but the site won’t allow us. I've logged into the app and checked through all emails, but recieved no update from VM or Yodel. Yodel Delivery due tomorrow - No tracking and no order showing. Go to Account settings, then Account details b. - 4856480Send a parcel with Collect+. Global Media Limited A. @virginmedia. . Just to let you know Carley this is not and "acceptable solution " as the green tick implies. Verified account Protected Tweets @; Suggested usersor Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. Shop. Sports Direct. We would like to show you a description here but the site won’t allow us. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. We would like to show you a description here but the site won’t allow us. A. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. I dropped it off at the nearest Collect+/Yodel point (local corner shop). Created Sep 23, 2009. 3 weeks ago. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. Apparently the tag could be damaged or missing and they can't find the parcel. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Entertain me; Broadband Deals. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Up to 3 WiFi Pods if needed. . or Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. How do I return my old box. . Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. They'll then give you a receipt that allows you to track your package, so you know when we've got it back. I’m so frustrated with Yodel. In response to Steven_L. So, there was a bit to and fro getting the date sorted. Scam texts can also come. Hi chereseferry 👋. I’ve chased Yodel and they have promised to deliver tomorrow . So either collect plus yodel or virgin media have lost it and are charging me for it!”Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. We would like to show you a description here but the site won’t allow us. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. 10/11/23 10:32. Two different men tried to retrieve the parcel from me but I refused. Unfortunately we don't use the Openreach master sockets as they are BT only. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. So you won’t need to hop around. Yodel, returned to sender. Mobile phone scam. Same here no parcel and no text message. . I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. GXO has collaborated with Virgin Media since 1999. Thank you for the update, please let us know how things go. 15 Comments. You may also wish to ring us on 0345 454 1111, and our team may be able to. Realtime overview of issues and outages with all kinds of services. The note stated that they had left his.